Ordering: Order on-line, phone, or fax.
Our telephone hours are 10:00 AM to 5:00 PM Eastern Time
FOR SECURITY PURPOSES WE WILL TELEPHONE YOU FOR ORDER
PROCESSING AND VERIFICATION.
Visa, Master Card, and AMEX. In store financing may be available on
purchases over $2000. (Subject to credit approval)
Sorry, no CODs.
Delivery: Most items will be shipped or available for in store pick up within 6
weeks of receipt of order.
All items shipped are insured for full value until delivered to your
sales tax rates apply.
determine the status of your order, e-mail: firstname.lastname@example.org In your e-mail, include your
order date, name, and billing address. We'll acknowledge your e-mail upon
receipt and provide you with a status report within 1 business day.
cancel your order, e-mail: email@example.com In your
e-mail, include your order number, name, billing address, and items being
cancelled. Once an order has been received or transmitted to a vendor for
factory-direct shipment, there will be a cancellation fee of $25.00. If
cancellation is received after 24 hours of placement of order a
cancellation fee of 30% of purchase will apply. You are responsible for
shipping and handling charges both ways of canceled orders that have
offer a 5-day satisfaction money back guarantee. If within 5 days of
receipt you are not pleased with your order, please e-mail: firstname.lastname@example.org for a return authorization. Send
it back to us in unworn condition with original tags attached, in original
packaging. Upon return, complete inspection and approval, we will process
an exchange or refund (less postage/packing charges). Please be sure to
include copy of your invoice.
We recommend you
send your return via FedEx, or second day UPS service. For your own
protection insure items for full value. If your return is for exchange,
please mark "Exchange" boldly on the outer carton. Approved refunds will
be made in the manner of original payment. Please allow 2 to 3 billing
cycles for your refund to appear on your statement.
merchandise and special orders are not returnable.
We may offer merchandise
on-line at the same price at which it is offered in our store or stores.
However, in some cases, the prices may be different because the website
and store may choose to offer items at different prices and may run
different promotional events at different times. Additionally, our online
shopping may offer a price or promotion that is not available in the
stores. For this reason, prices and other promotional offers (such as
coupons and additional discounts) offered at our store or stores may not
be applied toward purchases from our online shop, and prices and other
promotional offers (such as promotion codes and free shipping) from our
online shop may not be applied toward purchases from our store or
Security: When you make a purchase, our server uses a Secure Socket Layer (SSL)
to connect with you. This protocol will encrypt your credit card
information, guarding it from interception and misuse. Your security and
safe shopping environment is our primary concern.
Warranty: Limited 1 year warranty from date of purchase, provided that the fur is
stored and conditioned every year in our facilities. We guarantee all
merchandise against defects in manufacturing and workmanship. Defects will
be corrected without cost to customer. We are not responsible for those
items subjected to excessive wear, abuse or physical damage whether
accidental or otherwise. Additionally, the insurance and protection of
your merchandise is solely your responsibility and we shall not be held
liable for any loss, theft or resulting damages whatsoever that may occur.